Effective Date: 04.05.2025

At STUBAY, we strive to create a safe and reliable student-to-student marketplace. As a peer-to-peer platform, STUBAY does not own or directly sell any products listed. Therefore, refunds are subject to agreement between the buyer and seller. However, we do have some general guidelines to ensure fairness and transparency.

🔄 1. NO GUARANTEED REFUNDS BY STUBAY

STUBAY acts as a platform to connect student buyers and sellers. STUBAY does not guarantee refunds, returns, or exchanges as it does not process payments or hold inventory.

🤝 2. BUYER AND SELLER RESPONSIBILITY

• Buyers are encouraged to thoroughly review item descriptions, verify condition, and communicate with sellers before making a purchase.

• Sellers are expected to provide accurate information, honest pricing, and resolve disputes in good faith.

🛠️ 3. ELIGIBLE CASES FOR REQUESTING A REFUND

Refunds may be requested directly from the seller under the following situations:

• The item received is significantly different from the listing description.

• The item is damaged or defective and was not disclosed.

• The item was never delivered or handed over.

In such cases, buyers should contact the seller within 3 days of receiving the item or the agreed delivery date.

📩 4. HOW TO REQUEST A REFUND

1. Contact the seller directly via the STUBAY messaging system.

2. Provide clear photos (if applicable) and a detailed explanation.

3. Try to reach a mutual agreement (e.g., return & refund, partial refund).

If a mutual agreement cannot be reached, STUBAY may assist in reviewing the communication and making a suggestion—but does not hold authority to enforce refunds.

🚫 5. NON-REFUNDABLE SITUATIONS

Refunds will typically not be supported if:

• The buyer changes their mind after purchase.

• The product matches the listing and is not defective.

• The item is used or damaged by the buyer after purchase.

📌 6. PLATFORM INTERVENTION

In rare cases, STUBAY may review disputes to ensure fair use of the platform. While we do not offer refunds directly, we may issue warnings, suspend accounts, or restrict future activity for users who repeatedly abuse the system.

💬 CONTACT US

If you have trouble resolving a refund issue or encounter suspicious activity, please contact the STUBAY support team at:

📧 support@stubay.com